0845 872 4228 (local rate)
Terms and Conditions of business.
Initial Disclosure Document / Terms of Business
The Financial Services Authority (FSA) is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.
We are S.P.Roberts Insurance Services Ltd., of Chiltern House, 81 High Street North, Dunstable, Beds. LU6 1JJ. We are authorised & regulated by the FSA. Our FSA Register number is 308458. Our permitted business is arranging general insurance contracts. You can check this on the FSA Register by visiting the FSA’s websitewww.fsa.gov.uk/ or by contacting the FSA on 0845 6061234. We are neither owned by or do we own any insurer. We offer products from a limited number of insurers, for business insurances only, eg Shops, Commercial Combined, Office. We are not contractually bound in this way. Ask us for a list of our insurers. We will advise & make a recommendation for you after we have assessed your needs for business insurance. You may have to pay us a fee for our services, as set out below. We act as an Independent Intermediary (Broker) on your behalf. Our service includes: advising you on your insurance needs; arranging your insurance cover with insurers to meet your requirements and helping you with any subsequent event or alteration to your Insurance that we have placed on your behalf.
Disclosure of Information. It is important that you understand that any information, statements or answers made by you to us or your insurer are your responsibility and must be correct. Your attention is particularly drawn to the importance of the declaration and details given, whether completed or signed by you or not, on any Insurers’ Proposal Forms or Statement of Facts, as any failure to disclose facts material to the insurance or any inaccuracies in your answers may invalidate your insurance cover in part or in whole. Facts material to the insurance are matters or information which may influence your Insurer as to the acceptability or otherwise of your Proposal or Renewal and must be disclosed at the earliest opportunity and certainly at each Renewal. Sums insured must be kept adequate to replace the property at risk, or any claim could be reduced or refused. You are advised to keep copies of documentation sent to or received from us for your own protection. Please do consult us if you are in doubt on any aspect.
Awareness of Policy Terms. When a Policy is issued you are strongly advised to read it carefully as it is that document, the schedule and any certificate of insurance that is the basis of the insurance contract you have purchased. If you are in doubt over any of the policy terms or conditions, please seek our advice promptly. A specimen policy can be issued in advance of cover if requested but Terms & Conditions will apply from date of cover. Unless otherwise agreed quotations are valid for 30 days from the date the quotation is provided. If stated as subject to survey you agree to comply with any requirements of the insurer’s surveyor within the timescale or cover may be restricted or cancelled on insurer’s terms. Cancellations of policies will be charged at insurers policy terms which may not be on a pro rata basis. Where you pay the premium on an instalment basis you agree to pay all charges made including any shortfall due to timing of instalments. Unless required by law, public interest, order of FSA or you give your consent all information you supply will be kept confidential to us and insurers involved with your policy. Insurers pass information to the Claims and Underwriting Exchange run by Insurance Database Services Ltd. The aim is to check information provided and also prevent fraudulent claims
Remuneration. We are remunerated by commission paid by insurers and/or administration charges made in addition to any insurance premiums for the arranging, amending, renewal and cancellation of any policy of insurance. These charges are as follows. New Policy or Renewal Premium up to £2,000 - £100. Premium over £2,000 – as discussed . Alterations to Policy: Premium up to £250 - £25. Premium over £250 - £50. Percentage rates of commission on policies do vary. If the applicable rate is under 15% an additional charge will be made to make up the difference. Monthly instalment payment schemes attract surcharge of up to 2.5%. Credit card payments attract 1.5% charge. Prior to the conclusion of each insurance contract, or upon renewal, we will remind you of your right to be advised of the level of commission which we receive from underwriters.You are entitled, at any time, to request information regarding any commission which we may have received as a result of placing your insurance business. Premiums must be paid promptly within the time agreed. Failure to do so will mean cancellation of all cover. Moneys paid by you may be held in a Non-Statutory Trust bank account, may be used to pay other clients’ premiums, or passed to third parties in the course of transactions.
Complaints. Should there ever be an occasion when you feel that we have not provided a first class service, we will do everything possible to ensure that your complaint is dealt with quickly and fairly. The easiest way to make a complaint is simply to give us a call. Please contact us on 01582 476077 and ask to speak to Mr S. Roberts.If you wish to write, please do so, to Mr S Roberts, S P Roberts Insurance Services Ltd., Chiltern House, 81 High Street North, Dunstable, Beds. LU6 1JJ to ensure that your complaint is dealt with promptly. We will attempt to resolve your complaint immediately. If this is not possible, we promise to acknowledge your complaint within 5 business days of receipt. In the unlikely event that your complaint has not been resolved within 4 weeks of its receipt, we will write and let you know the reasons why and the further action we will take. Once we have fully reviewed your complaint we will write to you with the outcome of our investigation and our decision. If you are unhappy with our decision or, if we do not complete our investigation within 8 weeks, you may be able to refer your complaint to the Financial Ombudsman Service (FOS). The address for the FOS is as follows.South Quay Plaza, 183 Marsh Wall, London E 14 9SR. Telephone 08745 080 1800.To refer the matter to FOS you must be an individual, or a business with an annual turnover of under £1M.If you cannot settle your complaint with us you may be entitled to refer it to the Financial Ombudsman Service, without prejudice to your rights to take the matter to court. Unless otherwise stated English law will apply to the contract. Your Insurer also maintains a complaint procedure, details of which are contained in your Policy.
We are covered by the Financial Services Compensation Scheme (FSCS.) You may be entitled to compensation from the scheme if we cannot meet our obligations. This depends on the type of business & the circumstances of the claim. Insurance advising & selling is covered for 100% of the first £2000, & 90% of the remainder of the claim, without any upper limit. Further information about compensation scheme arrangements is available from the FSCS at
Claims. If you have occasion to claim on your policy you must notify us immediately and we will promptly advise you and, if appropriate, issue you with a claim form and pass all details to your insurer. You should not admit liability nor agree to any course of action, other than emergency measures carried out to minimise the loss, until you have agreement from your insurer
By instructing us to arrange cover for your new policy, renewal or adjustment you are agreeing to all the above terms. 27.10.07